Contact Information:

Email: store@vampirefreaks.com

Mailing address:
VampireFreaks
25 Veterans Plaza #244
Bergenfield, NJ 07621
USA

Phone:
(917) 819-6008 (phone hours are Monday to Friday, 11am to 7pm, Eastern Standard Time)


FAQ:

How long will it take to get my order?
Why should I trust my credit card info on this site?
Can I pay with a check or money order?
Can I pay with paypal?
Do you ship overseas?
Why are some items only available in certain sizes / colors?
What is your return / exchange policy?
Do you have a catalog you can mail me?

I just placed my order. How long will it take until it is shipped?
US orders are received in 3-7 business days via USPS priority mail (smaller items may be shipped via First Class Mail).
International orders are received in 2-3 weeks via USPS airmail.
Everything displayed on the site is in stock, and is shipped out within a few days. If we do run out of stock for a particular item you ordered, you will recieve an email about it and you will have the option of waiting until it is back in stock or getting something else or recieving your money back for that item.
Note for International orders: International orders are shipped via USPS airmail shipping which takes 2-3 weeks, however international orders are sometimes delayed a week or so by customs, which is out of our control.

I'm afraid to give out my credit card number over the internet. Why should I trust your site?
We use a secure order form and secure credit card transactions, brought to you by authorize.net, one of the most respected names in ecommerce. We also have security measures to prevent fraud, such as billing address verification. Cards we accept are: American Express, Mastercard, Visa, and Discover.

Can I pay by check or money order?
Yes. You can pay by check or money order. Please note - we cannot send your order until your check has cleared which will take an extra 5-7 days. To pay by check: when you are done shopping, go to "checkout", and there will be instuctions at the bottom of the checkout page for paying with check or money order. print out your checkout page, or write down all the info, and send it to our address (found at the top of this page or on the bottom of the checkout page) along with a check or money order for the total of the order plus shipping.
For all personal checks you must write your Driver's License number, expiration date, and phone number on the check.
Note for International orders: If you are outside of the US and want to pay by mail, we only accept US funds. You can obtain an international money order in US funds at your local post office.

Do you accept paypal?
Yes, just make sure we have the sizes and colors of any items you want in stock on the site by adding them to your shopping cart and going to the checkout page, then send payment to paypal@synth-tec.com , along with a description of your order. There's also paypal instructions on the checkout page. For people unfamiliar with paypal, it is a convenient service for paying for products online. You can sign up at paypal.com

Do you ship overseas?
YES! we ship all over the world. We get international orders all the time. International orders are all shipped via airmail, which takes about 2-3 weeks to deliver.

Why are some items only available in certain sizes or colors?
The website reflects what we currently have in stock. If you cannot order a certain size or color it is because it is out of stock. We try to keep all sizes / colors in stock for each item, but many of the items we carry are only manufactured in limited quantities, so once we run out of a certain size, this size will no longer be available on the site.

What is your return / exchange policy?
We have a 14-day guarantee return / exchange policy.
You must email or call us for a Return Authorization before we handle any returns or refunds.
DO NOT send us back any items without a Return Authorization or we will not be able to accept them.
We only accept items which are in new condition with tags still intact and with the original packaging. If items have signs of usage (dirty, smells, etc.), we will not accept them.
All Clearance items, Costume items and Makeup / Cosmetics are Final Sale - no returns or exchanges on clearance items.

Exchanges:
Exchanges on shoes are subject to a 15% restocking fee.
All other exchanges are done free of charge.
After receiving a Return Authorization, you are responsible for shipping the items to us.
We will pay the shipping to send the replacement.

Refunds:
We do not refund shipping costs. Refunds on shoes are subject to a 15% restocking fee.

To Return or Exchange an item:
Email us at: store@vampirefreaks.com
Or Call us at: (917) 819-6008

Do you have a catalog you can mail me?
Due to the fact that our inventory is constantly changing, any catalog we attempted to print up would become outdated very quickly. The best way to see our inventory is to browse the site.

please send any comments or inquiries to:
vampirefreaksstore@gmail.com