Username: Password:
Contact Information:

Email: store@vampirefreaks.com

Mailing address:
VampireFreaks
9710 3rd Ave
Brooklyn, NY 11209
USA

Phone:
(347) 492-0098 (phone hours are Monday to Friday, 11am to 7pm, Eastern Standard Time)


FAQ:

How long will it take to get my order?
Why should I trust my credit card info on this site?
Can I pay with a check or money order?
Can I pay with paypal?
Do you ship overseas?
Why are some items only available in certain sizes / colors?
What is your return / exchange policy?
Do you have a catalog you can mail me?

I just placed my order. How long will it take until it is shipped?
US orders are received in 3-7 business days via USPS priority mail (smaller items may be shipped via First Class Mail).
International orders are received in 2-3 weeks via USPS airmail.
Everything displayed on the site is in stock, and is shipped out within a few days. If we do run out of stock for a particular item you ordered, you will recieve an email about it and you will have the option of waiting until it is back in stock or getting something else or recieving your money back for that item.
Note for International orders: International orders are shipped via USPS airmail shipping which takes 2-3 weeks, however international orders are sometimes delayed a week or so by customs, which is out of our control.

I'm afraid to give out my credit card number over the internet. Why should I trust your site?
We use a secure order form and secure credit card transactions, brought to you by authorize.net, one of the most respected names in ecommerce. We also have security measures to prevent fraud, such as billing address verification. Cards we accept are: American Express, Mastercard, Visa, and Discover.

Can I pay by check or money order?
Yes. You can pay by check or money order. Please note - we cannot send your order until your check has cleared which will take an extra 5-7 days. To pay by check: when you are done shopping, go to "checkout", and there will be instuctions at the bottom of the checkout page for paying with check or money order. print out your checkout page, or write down all the info, and send it to our address (found at the top of this page or on the bottom of the checkout page) along with a check or money order for the total of the order plus shipping.
For all personal checks you must write your Driver's License number, expiration date, and phone number on the check.
Note for International orders: If you are outside of the US and want to pay by mail, we only accept US funds. You can obtain an international money order in US funds at your local post office.

Do you accept paypal?
Yes, just make sure we have the sizes and colors of any items you want in stock on the site by adding them to your shopping cart and going to the checkout page, then send payment to paypal@synth-tec.com , along with a description of your order. There's also paypal instructions on the checkout page. For people unfamiliar with paypal, it is a convenient service for paying for products online. You can sign up at paypal.com

Do you ship overseas?
YES! we ship all over the world. We get international orders all the time. International orders are all shipped via airmail, which takes about 2-3 weeks to deliver.

Why are some items only available in certain sizes or colors?
The website reflects what we currently have in stock. If you cannot order a certain size or color it is because it is out of stock. We try to keep all sizes / colors in stock for each item, but many of the items we carry are only manufactured in limited quantities, so once we run out of a certain size, this size will no longer be available on the site.

What is your return / exchange policy?
We have a 10-day guarantee return policy.
All returns and exchanges must be shipped back to us within 10 days of receiving your order. We only accept items which are in new condition with tags still intact and with the original packaging. If items have signs of usage (dirty, smells, etc.), we will not accept them or apply a 20% cleaning fee. Any items returned past the due date are subject to a restocking fee of atleast 20%.
ALL CLEARANCE ITEMS, COSTUME ITEMS AND MAKEUP ARE FINAL SALE - no returns or exchanges on clearance items.
You Must include your invoice with your return.
Demonia Shoes Return Policy:
Merchandise must be returned within 1 month of the invoice date. Returns after 1 month of the invoice date will receive a maximum of 50% of the invoice value. No returned merchandise will be accepted after 3 months from the invoice date. Merchandise is in the original packaging. Returns will NOT be accepted if the returned merchandise is not in its original packaging. Merchandise must be clean, unused, and in salable condition.
We do not cover shipping for returns or exchanges.
All returns due to Pleaser's shipping error or a manufacturing defect must be shipped via UPS Ground or standard U.S. Postal Service. Any other service will be refused.
Email or call us, as we have to contact the manufacturer to get at RA#
Any returns made without an RA# will be refused.
all returns are subject to a 15% handling and restocking fee.

Exchanges: If you would like to exchange for another item or size, simply send it back with a note saying what you want to exchange for (along with second options if applicable in case an item is out of stock), and we will ship you the new item at no additional charge. (international orders will incur a shipping charge to resend the item)
Refunds: If you want a refund, send the item back with a note asking for a refund, and we will give you a refund minus the shipping cost.
Original shipping charges are non-refundable.

Do you have a catalog you can mail me?
Due to the fact that our inventory is constantly changing, any catalog we attempted to print up would become outdated very quickly. The best way to see our inventory is to browse the site.

please send any comments or inquiries to:
vampirefreaksstore@gmail.com